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FAQ Question Library

Below are a list of our Frequently Asked Questions. If you can not find what your are looking for, please freel free to contact our Customer Service Department at 1-866-JYS-KIDZ (1-866-597-5439). Para español 1-866-322-9099.


General
How can I find a specific item online?
What payment methods are available?
Can I redeem my gift card online?
How do Virtual (emailable) Gift Cards work?
How do I measure my child's foot?
Want more information about our Journeys Kidz Birthday Club?
Shipping
What are your holiday shipping deadlines?
Do you ship internationally?
Ordering
How do I measure my child's foot?
What if I get the wrong size for my Child?
Can you special order sizes that you don't have available online?
How can I track my order?
Can I cancel my order?
Why does the it say that my cart empty after I know I put something in it?


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